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Changes and People
People, Changes and Consistency Changes Changes are taking place at an ever-accelerating pace. These changes are not always reflected in the workplace. Typically, what happens is that an organisation realises that it lags behind best management and leadership practices and then endures a period of even faster change to try and catch up. This period of intense change is followed by a lull while everyone consolidates the change. This process may be repeated a number of times until …
A Modern Parable on Leadership
A Modern Parable On Leadership A business owner once asked a wise man for help in improving an unprofitable business. The wise man wrote a charm on a piece of paper and sealed it in a box which he gave to the business owner. "Take this box to every worker in your business every day for a year," he told him. The business owner did so. In the morning he carried it into the store and asked the Stores Supervisor about the level of Quality Control on Inwards Goods. …
The Knowledge versus Leadership Debate
The technical knowledge versus leadership skills. It is well acknowledged that leadership skills take a lifetime to learn depending on the environment you inhabit. On the other hand, technical knowledge has a limited lifetime. In the US, engineering graduates' knowledge becomes obsolete after two years. When selecting people to fill leadership positions, it is vital to discover how far along the leadership learning path the applicants have progressed. People who want…
Identifying Difficult Customers
Identifying Potentially Difficult Customers Every business has had the experience in the form of the problem customer. Have you ever been in a position where you wish that you hadn't accepted a job from a person? This is the customer from Hell. No matter what you do or say you are unable to satisfy this customer. Don't you wish that someone had told you before you accepted the job that this person is going to be extremely high maintenance. The challenge is to r…
Fourteen Vital Advertising Tips
Here are fourteen tips to make sure that your advertising copy works and attracts customers. These tips are vitally important to on-line and off-line sales people. Write your advertising information from the perspective of your potential customer. To do this use the word "you" rather than "I" or "we." For example, "You will benefit from the flexibility of the cleaning contract." Rather than, "We provide the most flexible cleaning contract." Stress your credibility by quoting your client/customer lis…
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